Building Leadership Capacity
The need for Leadership Development is inevitable. Designed for entry level executives to middle managers, this course focuses on several core leadership skills that every employee needs. Good leaders are essential for efficient production, positive culture, reputation, and overall success of the company. Course participants learn tips and tricks to fast-track their leadership development and start better serving their employees, colleagues, and the company.
Customer Service
Quality service encounters are vital in all business sectors. Whether you work directly with customers or solely interact with colleagues, your service should be top-notch. Great customer and colleague experiences are essential for sales, efficient processes, and a great reputation. Participants learn techniques for positive customer service, tools for handling complaints, and important communication practices.
Emotional Intelligence
The key to professional and personal success is Emotional Intelligence. The ability to not only recognize and manage your own emotions, but to also recognize emotions in others is essential to successful relationships in the workplace. Studies have shown that people with high Emotional Intelligence have greater job performance and leadership skills. Participants will leave the course with a better understanding of how to work with others in a caring, empathetic, and emotionally aware way.
Communicating with Others
The power of communication is the highlight of this course. Communication skills can make or break a business. Participants learn how to effectively communicate to others and listen actively, as well. Employees learn communication techniques that are essential for efficiency and positive results through this interactive and engaging course.
Purposeful Inclusion
This course discusses Diversity and Inclusion in the Workplace with a focus on Inclusion. There are many benefits to having a diverse workforce. Inclusion is the act of ensuring that people of diverse opinions and/or situations are respected and included within the company. The course focuses on all types of differences including heritage, disability, race, gender, background, and more. Participants will leave the course with a better understanding of unintentional biases and ways to ensure a more inclusive environment.
